Privacy Policy

Last updated: June 2025

1. Who We Are

BROVEG ("we", "our", "us") is a premium hair and skin care brand operated by BROVEG PRIVATE LIMITED, based in Mau, Uttar Pradesh, India. This Privacy Policy explains how we handle your personal data when you visit www.broveg.com or place an order with us.

2. Information We Collect

  • Account & Contact: Mobile number (used for OTP login), name, email address.
  • Delivery: Shipping address, city, state, pincode.
  • Order & Payment: Products ordered, order value, payment method. We do not store card numbers — payments are processed by Razorpay / PhonePe on their secure servers.
  • Usage: Pages visited, browser type, device, IP address (via standard server logs).
  • Reviews & UGC: Reviews, ratings, photos you submit for products you have purchased.

3. How We Use Your Information

  • To process and deliver your orders.
  • To send order confirmations, shipping updates, and delivery notifications via SMS/WhatsApp/email.
  • To verify your identity via OTP and keep your account secure.
  • To check delivery serviceability for your pincode via our logistics partner (Shiprocket).
  • To respond to customer support queries.
  • To send promotional offers — only if you have not opted out.
  • To improve our website and products.

4. Sharing of Information

We do not sell your personal data. We share it only with:

  • Logistics partners (Shiprocket, Delhivery, etc.) — to ship your order.
  • Payment gateways (Razorpay, PhonePe) — to process payments securely.
  • Communication services (MSG91, Brevo, WhatsApp) — to send OTPs and notifications.
  • Government/legal authorities — when required by law.

5. Cookies

We use essential cookies to keep you logged in and remember your cart. We do not use advertising or tracking cookies from third parties. You can disable cookies in your browser, but some features (like staying logged in) may not work.

6. Data Retention

We retain your order data for 7 years as required under Indian tax laws (GST). Account data is retained until you request deletion. You may request deletion by emailing us at support@broveg.com.

7. Security

We use HTTPS encryption on all pages, JWT tokens for authentication, and industry-standard security practices. Passwords are never stored — we use OTP-based login only. However, no system is 100% secure and we cannot guarantee absolute security.

8. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@broveg.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our site after changes means you accept the updated policy.

11. Contact Us

For privacy-related queries:

BROVEG PRIVATE LIMITED
Mau, Uttar Pradesh, India
Email: support@broveg.com
WhatsApp: +91 80107 88721